Return Policy
Requesting a return means you bought something from us in the first place and for that we sincerely thank you! Due to the unique nature of custom made print on demand products, along with the fact that we cannot resell returned items, Karma Kootoor has a no refunds, no exchanges and no cancellations policy on all products ordered unless items are shipped to you damaged, misprinted, defective or differ from the actual order placed.
Damaged item returns for both USA & International orders:
If a mistake on your order was made on our part, or a defective shirt/product slipped through, we truly apologize and upon a photo review of the item we will be happy to send you a full refund or a replacement of the item ASAP. Please follow the instructions below for Damaged Items*.
Of course, claims deemed an error on our part are covered at our expense. We will do everything in our power to correct it quickly and with a minimum of inconvenience to you.
In most cases, a photo of the problem is all that is needed for us to get you a free replacement ASAP. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We want you to feel good about your purchase at karma kootoor...Please read our Ordering Guidelines** at the bottom of page for details on how we can work together to make it all happen. Thank you!
*Damaged Items:
Any claims for misprinted, damaged, defective items must be submitted in writing (email) within 5 days after the product has been received by you.
If the item sent to you is defected or differ from the actual order placed, please send us an email at; support@karmakootoor.com and please include the following info:
- Your name.
- Your Order Number.
- The reason for the refund or replacement request.
- A photo of the damaged, misprinted, defective area of the garment or wrong item.
- Please include a sharp/clear photo(s) with your initial problem report to avoid delays. (Thank you!)
- Put "Claims Report" in the subject area of your email.
We will review damaged refund/replacement requests only if (a) there is a missing or broken product or a product has a printing error and (b) we receive your claims report email w/photo within 5 days from the day the product was delivered or within 10 days after the estimated delivery date, if the Product is missing.
Damaged Item Return Confirmation/Refund:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Depending on your payment method it usually takes 3 to 5 business days for a credit to be applied to your credit card or original method of payment.
Please Note: A refund can only be sent to the original payment method. If you no longer have access to that payment method, then you will need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.
Late or missing refunds questions:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: support@karmakootoor.com
Exchanges:
Unfortunately, we do not offer exchanges at this time. We only replace items if they are defective, damaged or differ from the actual order placed.
**Ordering Guidelines:
Before placing your order, please kindly ensure that you have selected the correct design, apparel, size and color. Please check the size guide carefully for product's measurements. Depending on your computer monitor, phone screen or other viewing device, item colors may vary slightly. Please keep this in mind when ordering.
If have any questions, about size or color please feel free to contact us at;
contact@karmakootoor.com
The t-shirts and Tanks I use for my designs are manufactured by Bella+Canvas of
Thank you!